Customer Success Manager

Zurich, Switzerland
Full Time
Professional Services
Experienced

Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery.

 

Reporting to the VP of Services, you’ll become the main point of contact for existing strategic customers, supporting them in getting the best out of the platform. This opportunity is ideally suited for candidates with proven ability to manage existing customers and on-going projects while exploring additional business opportunities through close cooperation with internal and external stakeholders.

 

Main Responsibilities:

  • Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment.
  • Ensure customer satisfaction so they can become a reference and a brand ambassador.
  • Be a Board advocate, evangelist and trusted advisor able to maintain long-lasting relationship with the sponsor within the customer.
  • Be in charge of knowledge transfer with the aim of improving customer skills and ability to use the platform.
  • Involve the right people in order to provide the customer with the right skill set for a successful delivery.
  • Understand and mitigate risks of existing applications while sharing best practices.
  • Provide customers with senior level escalation management.
  • Acquire a thorough understanding of customer’s business in order to seize new business opportunities together with KAM, while ensuring their technical feasibility.

 

Requirements:

  • 10+ years’ experience working with CPM solutions in a customer-facing role
  • Strong knowledge of big data, predictive analytics, data visualization, real-time analytics, and multi-dimensional databases
  • Good grasp of finance-related subjects
  • Work effectively in a collaborative team environment
  • Strong skills in building long-lasting relationships
  • Critical thinking, problem solving, and attention to detail
  • Degree in Management Engineering, Economics, or related field
  • Fluency in English, French and Swiss-German is required

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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