Technical Writer

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a skilled and passionate Technical Writer to join our Innovation Centre based in Madrid. As part of the Platform Product team, you will help create clear, concise, and valuable documentation that enhances user experience. You’ll collaborate with cross-functional teams to improve our content structure and contribute to key documentation projects that serve multiple user personas.

Key responsibilities:

• Contribute to content strategy: Help identify effective ways to deliver technical content that meets the needs of a diverse user base. Collaborate on solving content-related challenges with practical, user-focused solutions that align with business goals.
• Produce clear, concise, and well-researched content: Create a variety of technical documentation, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts. You will excel at simplifying complex information, ensuring clarity and accuracy throughout the content lifecycle.
• Contribute to documentation projects: Work on content initiatives from planning through delivery, supporting multiple projects at once. You’ll take responsibility for your work, collaborate with stakeholders, and help ensure documentation is delivered on time and to a high standard.
• Become a Subject Matter Expert: Gain in-depth knowledge of our products and services, ensuring that you can audit, update, and create documentation that is accurate and aligned with current product features.
• Innovate and improve documentation processes: Identify inefficiencies in current workflows and implement new processes and Standard Operating Procedures (SOPs). Continuously seek feedback and iterate on improvements.
• Tailor content across different mediums: Adapt writing style to suit various formats, such as best practice guides, how-to articles, bug fixes, and known limitation articles. You will know how to adjust tone and voice depending on the medium and audience.

Who you are:

• Language expert: You have a passion for the English language and a keen eye for detail, understanding the nuances of grammar and punctuation (like the Oxford comma and difference between an en dash and em dash).
• Highly organized: You are self-motivated and able to manage multiple projects efficiently, whether working independently or as part of a collaborative (often remote) team.
• Creative and process-driven: You approach technical writing with creativity, innovating within your role to improve documentation processes and systems.
• Comprehensive understanding of the writing process: You excel in all aspects of technical writing—from discovery and research to drafting, editing, auditing, and publishing.

Requirements:

• 2+ years of experience in technical writing or content management, ideally within IT or SaaS industry.
• Solid problem-solving abilities, with experience contributing to projects through various stages from planning to delivery.
• Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure.
• Exceptional written communication skills in English, U.S. spelling preferred (Italian, Spanish and other languages are an advantage).
• Ability to advocate for and negotiate improvements in both the product and documentation to further the knowledge management mission.
• Impeccable organizational skills, capable of juggling multiple tasks and priorities simultaneously.
• Strong interpersonal skills, with a history of building relationships and aligning teams across multiple departments.
• Knowledge of UCD principles and how to apply them effectively to technical documentation.
• Experience working with publishing platforms and tools like Document360, Figma, and Miro is an advantage.
• Familiarity with GenAI, SEO best practices and analytics will be considered a plus.

Why you’ll love working with us:

• Join a fast-growing Product team with a supportive and forward-thinking culture.
• Be part of an international company with a strong presence in Europe, North America, and a global reach.
• Enjoy flexibility through our hybrid working model, combining remote work with in-office collaboration.
• Work from a centrally located Madrid office, well-connected and vibrant.
• Competitive salary and benefits package, and professional development budget.

Ready to join us?
Help us shape the future of Enterprise Planning software. Apply now and get to know us!
 

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.

For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy