Account Manager – Renewals & Expansion
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here.
We are looking for an energetic and customer-centric Account Manager to join our Sales team in France.
In this role, you will be responsible for retention, expansion, and cloud migration initiatives across a defined portfolio of Mid-Market existing customers.
You will partner closely with Finance and C-level stakeholders to ensure they extract maximum value from Board’s platform while progressively adopting more of our SaaS solutions. Your mission is to secure renewals, unlock upsell and cross-sell opportunities, and guide customers toward cloud transformation—ultimately maximizing recurring revenue and customer lifetime value.
Key Responsibilities
Retention & Renewals
- Own and deliver successful renewals across your Mid-Market Accounts portfolio
- Identify churn risks early and drive proactive mitigation plans
- Maintain accurate, timely forecasting of the renewal pipeline
- Identify new use cases, unmet needs, and product adoption opportunities
- Lead value-based selling motions to drive expansion within Mid-Market accounts
- Partner with Customer Success, Presales, and Product teams to position solutions effectively
- Lead cloud migration cycles for on-premise Mid-Market customers
- Collaborate with Technical and Customer Success teams to ensure smooth transitions and minimal business disruption
- Build trusted advisor relationships with Finance leaders (CFOs, FP&A Directors, Controllers)
- Develop a deep understanding of customer priorities, business challenges, and growth strategies
- Act as the internal voice of the customer, advocating for product and service improvements
- Maintain rigorous CRM hygiene and complete documentation of all deals
- Apply structured sales methodologies (MEDDIC, SPIN, Value Selling, etc.) to ensure predictable, repeatable execution
Profile & Requirements
- Proven experience (5+ years) in SaaS Account Management or Sales, managing a portfolio of existing B2B accounts
- Background in finance tech, ERP, FP&A, accounting software, or related solutions is a strong plus
- Demonstrated success managing renewals, upsell/cross-sell, and land-and-expand strategies
- Ability to handle a high volume of Mid-Market accounts with varying levels of complexity
- Strong commercial acumen with a consultative, value-driven sales approach
- Ability to articulate business value to finance stakeholders and influence senior leaders, up to C-Suite
- Excellent communication, negotiation, and relationship-building skills
- Highly organized and able to manage multiple sales cycles concurrently
- Collaborative mindset with experience working cross-functionally alongside Customer Success, Marketing, Product, and Presales teams
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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