IT Support Intern

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for an IT Support Intern to join our IT team in Chiasso HQ. 

In this position, you’ll have the opportunity to gain hands-on experience in IT infrastructure, support and systems management within a dynamic and international environment. Covering networking fundamentals, operating systems, and user support tasks, you’ll develop technical skills with a focus on cybersecurity, system administration, and cloud computing basics.

Learning objectives:

• IT Infrastructure: gain a high-level understanding of our IT systems, hardware, software, and network infrastructure. Shadow IT team members to observe and learn how different systems interact and support business operations.
• Documentation & Policy Compliance: learn about IT policies, security protocols, and documentation standards. Gain hands-on training with our ticketing system, supporting internal documentation efforts for compliance and security.
• Basic Troubleshooting Support: handle basic IT support tasks under supervision, such as password resets, connectivity troubleshooting, and responding to common user requests.
• Networking Fundamentals: receive training in networking basics, including IP addressing, DNS, and network devices. Participate in configuring and troubleshooting network equipment like routers and switches under guidance.
• Operating Systems Management: learn to manage and troubleshoot Windows and macOS systems, including updates, user configurations, and permissions.
• User Support and Helpdesk Assistance: assist with setting up workstations, configuring peripherals, and resolving user issues related to applications, logins, and hardware.
• Cybersecurity Basics: gain introductory knowledge in cybersecurity principles, including threat detection, malware identification, and phishing awareness. Learn to manage antivirus tools and follow cybersecurity protocols.
• System Administration: get hands-on with server management basics: software installations, user account setup, data backups, and permissions management using Active Directory.
• Cloud Technology Exposure: receive training in Azure cloud fundamentals, including storage, virtual machines, and file backup management.
• Automation & Scripting: begin automating basic tasks using PowerShell, such as creating user accounts and assigning roles, to enhance efficiency.
• Advanced Networking & Security: explore advanced networking topics such as VPN configuration, firewall rules, and vulnerability scanning.
• Project Participation: actively participate in IT projects, including system migrations, network upgrades, and software deployments, contributing to planning, implementation, and review.

Qualifications:

• Educational background in Information Technology, Computer Science, Computer Engineering or a related field.
• Basic knowledge of IT systems, networking, and common operating systems (Windows preferred).
• Familiarity with Microsoft Office Suite.
• Experience with ticketing systems is a plus.
• Strong problem-solving skills, attention to detail, and eagerness to learn.
• Excellent communication skills and ability to work collaboratively within a team.
• Fluency in English.

Our commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! 
 

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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